Orders & Shipping
Shipping
Local shipping ( Hong Kong / Macau )
HK$35 on each delivery for parcel below 1 kg ( Remote area excluded, courier fee to be confirmed )
Hong Kong or Macau orders will be shipped by SF express delivery service
For other countries
Please contact our customer services quotation by sending email to twetwets2020@gmail.com
Return & Exchange
Goods are not refundable. Exchange with receipt is allowed within 7 days if your purchases ( for the same item, and where still available ) for products are :
Damaged at the time of delivery or faulty due to no fault on your part: or incorrectly shipped because of an error our part.
To replace or exchange an item described above, you must retain the sales invoice and notify us by email to our customer services within 7 days from the date of delivery of the goods to you specifying the reasons for the exchange.
Please note that items damaged through normal wear, used and tear cannot be return, exchange or returned at anytime.
Cancellation
Under normal circumstances we do not allow the cancellation of an order after the order has been submitted. Please contact our customer services immediately if there is a specific reason for cancellation. Twentytwenty will has the right of decision on the final judgement of order cancellation
Payment & Pricing
We accept payments made by credit card / bank transfer or FPS
After you’ve submitted your bank transfer please keep the payment receipt and send the copy or picture of receipt via. Whatsapp for our customer service’s verification